Refund policy

At MYST, we take immense pride in the quality and craftsmanship of our products. Every bag is carefully inspected before dispatch. However, if something doesn’t arrive as it should, we’re here to help.

Returns & Exchanges

We accept returns only in the following cases:

  • You received a damaged product
  • You received a product with a manufacturing defect
  • You received the wrong product

Returns are not accepted for change of mind, personal preference, minor colour variations, or any reason other than the above.

Exchanges may be considered for an eligible damaged, defective, or incorrect product, subject to product availability.

Conditions

  • The return/exchange request must be raised within 48 hours of delivery.
  • The product must be unused and in its original condition, with all original packaging and tags intact.
  • Sale/discounted items and customized products are not eligible for return or exchange.
  • Prepaid orders cannot be cancelled once successfully placed.

How to Request a Return or Exchange

Email us at care@mystlegacy.com within 48 hours of delivery with:

  • Your order ID
  • Clear images/videos of the product
  • Images of the packaging, if applicable
  • A brief description of the issue

Our team will review the request and guide you through the next steps.

Refunds

Refunds are offered only in the following cases:

  • You received a damaged, defective, or incorrect product and a replacement is not possible.
  • Your order was cancelled by MYST due to unforeseen circumstances or product unavailability.

Refund Method

  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • For COD orders, approved refunds will be issued via UPI/bank transfer after successful pickup and quality check.
  • Refunds will not be provided for change of mind, personal preference, or minor colour variations caused by lighting or screen settings.

Reverse Pickups & Costs

For eligible returns/exchanges, MYST will try to arrange a reverse pickup.

If a reverse pickup is unavailable in your location, you may be asked to self-ship the product. Further instructions will be provided by our team.

Non-Returnable Items

The following are not eligible for return or exchange:

  • Products purchased on sale or discount
  • Customized products
  • Products that have been used, washed, damaged after delivery, or returned without original packaging and tags
  • Requests raised after the 48-hour return window
  • Returns requested due to change of mind or personal preference

Need Help?

We’re always here for you.

Email: care@mystlegacy.com
WhatsApp: +91 6209000026
Response Time: Within 24–48 business hours